Terms and Conditions of Estimo AI

Effective date: 22 September 2026. Last updated: 22 September 2026. Version: 2026-09-22.

These Terms and Conditions (“Terms”) govern your access to and use of Estimo AI, a web-based software-as-a-service platform (the “Service”), operated by PICOSOFT AI LTD (company number 16525762) (“Picosoft AI”, “we”, “us”, or “our”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

The Service is offered exclusively to Business Customers. It is not offered for personal, family, or household use.

These Terms should be read together with our Privacy Policy.

Picosoft AI Ltd is registered in England and Wales under company number 16525762. Our registered office is Flat 9 Crown Court, Victoria Road, Bromley, England, BR2 9PR.

1. Definitions

  • “Account” means a user account registered to access the Service.
  • “Business Customer” means a person or organisation acting wholly or mainly for purposes relating to their trade, business, craft, or profession, including a sole trader or self-employed professional.
  • “AI Output” means any draft content, estimate, quote, or other material generated by the Service.
  • “Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
  • “Subscription” means a paid recurring plan providing access to the Service.
  • “User Content” means any data, text, or information submitted by you to the Service.

2. About the Service

Estimo AI is an AI-assisted software tool designed to support users in drafting service quotes based on information provided by the user. The Service generates preliminary draft outputs only, which may be provided in text or PDF format.

Estimo AI does not send quotes to third parties on your behalf. Quotes may be saved, viewed, edited, and exported within the Service, but you decide whether and how to use or send them.

3. AI Assistance and User Responsibility

3.1 AI-Assisted Drafting and Human Review

The Service acts solely as an AI-assisted drafting tool. All AI Outputs are indicative drafts only and are not final, binding, or authoritative.

3.2 User Review and Approval

You acknowledge and agree that:

  • All AI Outputs must be independently reviewed, verified, and approved by you before use;
  • You are solely responsible for the accuracy, completeness, legality, pricing, and suitability of any final quote or document;
  • You assume full responsibility for any reliance placed on AI Outputs.

3.3 No Professional Advice

AI Outputs do not constitute legal, financial, tax, accounting, or professional advice of any kind.

3.4 No Accuracy Guarantee

We make no representations or warranties that AI Outputs will be accurate, complete, error-free, or fit for any particular purpose. AI Outputs are generated using probabilistic models and may produce incomplete, inconsistent, or inaccurate results.

3.5 Input Modification

The Service may rephrase or expand user inputs; you agree that it is your responsibility to ensure these modifications do not alter your intended scope of work or legal obligations.

3.6 Exported or Modified Outputs

You are responsible for changes made to an AI Output after export and for any material that you add, remove, combine, or reuse. Subject to clause 11.3, Picosoft AI is not responsible for errors introduced by you or another person after export.

4. Eligibility and Accounts

  • You must be at least 18 years old to use the Service.
  • You may use the Service only as a Business Customer. By registering, starting a trial, subscribing, or using the Service, you confirm that you are not acting as a Consumer.
  • If you use the Service on behalf of a company or other organisation, you confirm that you have authority to bind that organisation to these Terms.
  • You are responsible for maintaining the confidentiality of your Account credentials and for all activity carried out under your Account.
  • We may refuse, suspend, or terminate an Account if we reasonably believe it is being used mainly for personal, family, or household purposes. Where reasonably practical, we will provide notice and an opportunity to export Account data before termination, unless immediate action is required for legal, fraud-prevention, or security reasons.

5. Acceptable Use

You agree not to use the Service:

  • For any unlawful, fraudulent, or misleading purpose;
  • To generate or disseminate false, deceptive, or harmful content;
  • In a manner that infringes intellectual property or other rights;
  • To upload confidential, regulated, or sensitive personal data unless lawfully permitted.
  • To submit health, biometric, or other special category personal data;
  • To submit payment-card data, banking credentials, or government identification;
  • To submit personal data that you are not lawfully entitled to process.

6. User Content and Data

6.1 Ownership

You retain all rights in your User Content.

6.2 Licence to Operate the Service

You grant us a limited, non-exclusive licence to host, copy, transmit, and process User Content only as reasonably necessary to provide, maintain, and secure the Service and to comply with law.

6.3 Service Improvement

You agree that we may use aggregated and anonymised data derived from use of the Service for analytics, improvement, and development purposes.

6.4 Third-Party Processing

Depending on Estimo’s configuration, the Service uses OpenAI or Google Gemini to generate AI Outputs. Our Privacy Policy explains the categories of service providers involved and how personal data is handled.

6.5 Responsibility for User Content

You are responsible for the accuracy, completeness, and lawfulness of User Content and for providing any notices or obtaining any permissions required before you submit personal data about another person. Picosoft AI has no contractual relationship with your clients or with recipients of documents you create using the Service.

7. Intellectual Property

All intellectual property rights in the Service, software, models, branding, and underlying technology belong to Picosoft AI or its licensors.

You may commercially reuse AI Outputs without restriction, subject to these Terms.

8. Subscriptions, Trials, and Payments

8.1 Free Trial

Estimo offers eligible new Business Customers a free trial lasting 30 calendar days and including up to 10 AI-generated Quotes. No paid plan or payment method is selected when the trial starts. Using all 10 Quotes stops further generation but does not end the trial period. Nothing is charged automatically when the trial allowance is used or when the trial expires. You may then choose a paid plan and explicitly continue through Stripe-hosted payment setup. The displayed plan price, billing period, first-charge timing, and automatic-renewal terms are shown before you confirm. Paid Quote allowances begin only after the first paid invoice succeeds.

8.2 Subscriptions

Subscriptions are billed monthly or annually in advance and renew automatically unless cancelled. You may cancel your subscription at any time via the Account Settings dashboard within the Service.

8.3 Price Changes

We may change a Subscription price by giving you at least 30 days' advance notice. A new price applies only at your first renewal on or after its stated effective date. If that renewal would occur before the full notice period has elapsed, the new price applies at the following renewal instead. We will not increase the price for a period you have already paid for. You may cancel before the renewal at which the new price would apply.

8.4 Fees and Taxes

All fees are exclusive of applicable taxes unless stated otherwise.

8.5 Refunds

Except where required by applicable law or expressly stated in these Terms, all fees are non-refundable. If, during a prepaid annual period, we materially remove core paid functionality and do not provide substantially equivalent functionality, you may contact us within 30 days of that change to terminate the affected Subscription. We will refund the prepaid fees attributable to the unused part of that annual period from the effective date of termination.

9. Service Availability and Changes

  • We do not guarantee uninterrupted or error-free operation of the Service.
  • We may improve, replace, or discontinue features. Where a change materially and adversely affects core paid functionality, we will give at least 30 days' advance notice where reasonably possible.
  • We may make a change immediately where reasonably necessary to comply with law, address security or fraud, protect the Service or its users, or resolve an urgent technical issue. We will provide notice as soon as reasonably practicable.

10. Suspension and Termination

  • We may suspend or terminate your access immediately if you breach these Terms or misuse the Service.
  • Upon termination, your right to use the Service will cease.

11. Limitation of Liability

11.1 Exclusions

To the fullest extent permitted by law, we exclude all liability for indirect, consequential, incidental, special, or punitive damages, including loss of profits, business, data, or goodwill.

11.2 Liability Cap

To the fullest extent permitted by law, our total liability arising out of or in connection with the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed the fees paid by you in the one (1) month immediately preceding the event giving rise to the claim.

11.3 Nothing in These Terms

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

12. Indemnity

You agree to indemnify and hold harmless Picosoft AI from any claims, damages, losses, or expenses arising from your use of the Service or breach of these Terms.

13. International Availability, Export Control, and Sanctions

You represent that you are not subject to sanctions or export restrictions and will comply with applicable export control laws.

The Service may be made available to Business Customers internationally. You are responsible for ensuring that your access to and use of the Service complies with the laws and professional requirements applicable to your business and location.

14. Force Majeure

We shall not be liable for failure or delay caused by events beyond our reasonable control.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. To the fullest extent permitted by law, you agree not to bring proceedings in any jurisdiction outside England and Wales, including the courts of the United States of America.

Nothing in this clause excludes any mandatory law that the parties cannot exclude by agreement.

16. Changes to These Terms

We may update these Terms from time to time. For a change that materially and adversely affects your rights or obligations, we will normally give at least 30 days' advance notice by email to your Account address or by a prominent notice within the Service. The notice will identify the effective date and summarise the material change. Subscription price changes are also governed by clause 8.3.

You may cancel before a material change takes effect. If you cancel, the changed Terms will not apply to the remaining part of a period you have already paid for, except to the extent a change is required by law or is reasonably necessary for security, fraud prevention, protection of the Service or its users, or an urgent technical issue.

We may make those urgent changes immediately and will provide notice as soon as reasonably practicable. Non-material clarifications may take effect when published. Continued use after a notified change takes effect constitutes acceptance. For an unusually significant change, we may require you to accept the updated Terms explicitly before continuing to use the Service.

17. Contact

For legal or support enquiries, contact contact@estimo.ai or use our Contact Us form.